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Legal Information & Complaints

Legal Information & Complaints

GENERAL

Bailoran Limited is a limited company registered in England and Wales (registered number: 7916921). It is authorised and regulated by the Solicitors Regulation Authority under number 596727 trading as Bailoran Solicitors (“Bailoran Solicitors”).

A list of the directors the company can be found at Companies House or by request from our registered offices at Bailoran Solicitors, West Hill House, Allerton Hill, Chapel Allerton, Leeds, LS7 3QB, or emailing us at admin@bailoransolicitors.com.

 

INSURANCE

The Solicitors Regulation Authority Indemnity Insurance Rules require that Bailoran Solicitors hold professional indemnity insurance. That insurance is with Travelers Insurance Company Limited of One Creechurch Place, Creechurch Lane, London, EC3A 5AF.

 

COMPLAINTS

We are committed to providing high-quality legal advice and client care. All requests for further information or any complaints about Bailoran Solicitors should be addressed in the first instance to the fee earner dealing with your case. If this is not resolved to your satisfaction please contact Keith Williams, Practice Manager, at the registered offices above or via email kw@bailoransolicitors.com. A copy of our Complaints Policy is available on request. If you are still dissatisfied following this procedure then you are free to contact the Legal Ombudsman to ask them to consider your complaint. You can contact the Legal Ombudsman by post at PO Box 6167, Slough, SL1 0EH or by telephone on 0300 555 0333 (09.00–17.00) or by email at enquiries@legalombudsman.org.uk

Ordinarily you will need to bring any complaint to the Legal Ombudsman within one year of the date of the act or omission about which you are concerned or within one your of realising there was a concern. You must also refer your concerns to The Legal Ombudsman within six months of receiving a final written response from us regarding your complaint. The Legal Ombudsman service is only available to members of the public, very small businesses, charities, clubs and trusts.

 

PRIVACY POLICY

Bailoran Solicitors may use your personal information together with other information for providing legal services to you, complying with our legal or regulatory obligations, marketing (if you have given us permission to do so), administration and training, and we may disclose information to our service providers and agents for these purposes. If you require further information relating to this, please see our full Privacy Policy.

 

CLIENT VERIFICATION

We will ask for client verification details for all our existing and potential clients. This is required to ensure we are satisfied that the nature of instructions is for lawful purposes and that the identity of the client is accurate.

When first taking your instructions, we are required to identify both our client and (if relevant) the ultimate beneficial owner of our client, and to verify that identity in a number of ways. We may need your assistance to satisfy these requirements. Without compliance with these obligations, we will not be able to act for you.

 

TERMS AND CONDITIONS OF WEBSITE USE
Please see our Terms and Conditions of Website Use.

 

ENGLAND & WALES

Bailoran Solicitors is regulated and authorised by the Solicitors Regulation Authority (SRA). The SRA’s Rules can be found in its Code of Conduct, available through the following link: SRA Code of Conduct.

The Law Society of England and Wales is the designated professional body for the purposes of the Financial Services and Market Act 2000, but responsibility for regulation and complaints handling has been separated from the Law Society’s representative function. The SRA is the independent regulatory body and the Legal Ombudsman is the independent complaints handling body.

 

VAT

Bailoran Solicitors is registered for VAT purposes with VAT registration number GB 162 8480 94.

 

THE PROCEEDS OF CRIME ACT 2002 AND THE MONEY LAUNDERING REGULATIONS 2007

The Money Laundering Regulations 2007 and the Proceeds of Crime Act 2002 impose a number of obligations on solicitors to prevent/report money laundering and financing crime.

As such, when first taking your instructions we are required to identify and verify the identity of both our client and where relevant, the ultimate beneficial owner of our client. We may need your assistance to satisfy these requirements. Without compliance with these obligations, we will not be able to act for you.

Sometimes it is necessary to disclose confidential information arising from these legal obligations under this legislation and there is often a prohibition on notifying clients of the same.

Whilst this is rare and we will endeavour to report instances where we reasonably believe it is required by law, please note we will not accept any responsibility for any loss or delay caused which may arise as a result of or in connection with us complying with our legal obligations.